Experienced in financial, technical, and legal customer support roles with strong communication and documentation skills.
Applied active listening, communication skills, and relationship building to support customers.
Utilized professional written and verbal communication in diverse support and consulting roles.
Proficient in using Microsoft Office and CRM tools for documentation, support, and case management.
Conducted legal research and drafted documentation in a legal support function.
MoneyGram
Handled money transfers, Assisted clients with financial services, Ensured accuracy in support and issue resolution.
Incomtel
Managed phone and email support for device replacements, Handled warranty claims, Managed customer documentation.
The Credit Pros
Provided financial improvement consultations, Created client profiles, Exceeded sales goals through consistent follow-ups.
Soho Law Firm
Conducted legal research, Drafted documentation, Assisted attorneys, Supported case management.
High School Diploma
Provided financial consultations and managed client profiles to assist in financial improvements.