Experienced bilingual customer service representative with 8 years in the BPO and insurance sectors, specializing in medical billing, appointment setup, and issue resolution.
Provided support to customers in insurance and medical billing contexts, resolving issues and maintaining satisfaction.
Utilized Spanish and English fluency to assist clients and translate for insurance processes.
Assisted with healthcare billing tasks and scheduling appointments as needed within customer service roles.
Handled insurance-related inquiries, appeals, and problem-solving for clients.
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Gained experience in supervisory responsibilities, overseeing aspects of customer service operations.
