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German
Customer service representative
Video currículum
Customer service representative
Good knowledge on medical billing and medical appointment setup as needed. Customer complaint and appeal support
Contacto
Madrid, Madrid, España
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided support to customers in insurance and medical billing contexts, resolving issues and maintaining satisfaction.
Bilingual CommunicationAdvanced
Utilized Spanish and English fluency to assist clients and translate for insurance processes.
Medical Billing & Appointment SetupIntermediate
Assisted with healthcare billing tasks and scheduling appointments as needed within customer service roles.
Insurance Support & Issue ResolutionIntermediate
Handled insurance-related inquiries, appeals, and problem-solving for clients.
Supervisory SkillsBeginner
Gained experience in supervisory responsibilities, overseeing aspects of customer service operations.
Resumen
Experienced bilingual customer service representative with 8 years in the BPO and insurance sectors, specializing in medical billing, appointment setup, and issue resolution.
Logros Clave
- Supported medical billing and appointment setup in healthcare customer service.
- Handled customer complaints and appeals multiple times, demonstrating conflict resolution skills.
- Gained experience in translation and supervisory roles within the insurance BPO industry.
Habilidades
Customer ServiceBilingual CommunicationMedical Billing & Appointment SetupInsurance Support & Issue ResolutionSupervisory Skills
Publicado en CazVid - 17 may 2026