Dedicated professional with diverse experience in travel, telecom, banking, and interpretation, adept at multilingual communication and operational support.
Extensive experience providing high-quality customer support across airlines, telecom, banking, and government sectors.
Proficient in interpreting and translating in healthcare, financial, and travel environments.
Provided technical support and guidance for telecom services and device troubleshooting.
Managed documentation, organized files, and executed administrative tasks in banking and customer service roles.
GOL Linhas Aéreas
Handling inquiries and managing claims with excellence., Providing information on flights and fares., Managing check-in, boarding, and deplaning processes., Assisting with various ramp and ground operations., Ensuring flight efficiency, safety, and punctuality., Managing emergency situations.
Language Line Solutions
Serving as the conduit between users and professionals., Translating diagnoses, instructions, and documentation., Interpreting in medical, banking, and/or government contexts., Strict adherence to HIPAA protocols., Efficient management and adaptability across diverse scenarios.
Key Markets
Providing specialized customer support for Banco del Sol., Managing customer interactions via email, WhatsApp, internal app, and inbound/outbound calls., Advising customers on banking products and digital wallets., Handling and executing administrative tasks., Receiving, filing, and organizing...
Telecom Personal
High School Diploma
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Utilized Sabre System, MS Office, and Google Suite for work-related tasks and customer interaction management.
Providing personalized customer service for Telecom Personal., Handling claims, objections, and inquiries over the phone., Ensuring clear and timely technical support., Part-time team trainer and supervisor., Meeting quality, timing, and customer satisfaction metrics.
Blueconnect S.A.
Providing bilingual customer support for T-Mobile USA., Handling objections and claims., Offering guidance and technical troubleshooting., Upselling mobile plans and devices., Serving as floor backup and training new hires.
Teletech S.A.
