Gerson - Operations Director with 10+ years in nonprofit and EdTech sectors

Jocotenango, Sacatepéquez, Guatemalaen

Led and managed all programs at The Arms Of Jesus Children's Mission, including education, food, housing, and social work.

Supervised a team of 48 workers across multiple departments, overseeing daily operations and program execution.

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Resumen

Experienced leader with extensive background managing nonprofit programs and EdTech support teams.

Logros Clave

Managed remote software support and training at rSchoolToday, supervising PMs and assisting sales agents with demonstrations.

Habilidades

LeadershipAvanzado

Led teams of staff in various operational departments and managed program execution.

Program ManagementAvanzado

Directed multiple programs including education, food distribution, housing, and social services.

CommunicationAvanzado

Facilitated communication between team members, beneficiaries, and remote stakeholders, and supported sales and technical teams.

Technical SkillsIntermedio

Utilized Microsoft Office tools and technical knowledge in team building and customer service roles.

Idiomas

English

Experiencia

Director of Operations / Legal Representative / General Administrator

The Arms Of Jesus Children&#x27;s Mission

NOV 2020 - PRESENT

In charge of running all the programs that we have at our institution such as Education., We have a School with 820 students from Pre-k to High School., Food Program providing essential vegetables and grains to over 350 families on a monthly basis., A House Building Program providing a decent home...

Sales Engineer / Software Trainer

rSchoolToday

MAY 2015 - MAY 2021

This job was 100% remote., Was a supervisor for our PMs located in the Philippines, reporting bugs and fix tickets for all of our softwares., As a Sales Engineer was the remote assistant for all Sales Agents in the US., Whenever they would have a Demo scheduled and felt that tough questions and...