Gian - Data Analyst with 5 years of experience in market research

Applied statistical methods and data visualization to interpret complex datasets.

Utilized SQL for querying databases and extracting relevant data for analysis.

Built dashboards and reports to communicate data insights effectively.

Worked with cross-functional teams to deliver data-driven solutions.

Bilingual proficiency in Spanish and English, Social media management such as, YouTube, Instagram, Facebook, and Twitter, Google Ad management, Excellent customer service and problem-solving abilities, Ability to remain calm and composed in stressful situations, Attention to detail and highly organized, Team player with the ability to work collaboratively, Strong time management and multitasking skills

Served as the primary point of contact for Spanish and English-speaking customers, Assisted customers via phone, email, and online chat to resolve inquiries and technical issues, Provided accurate and timely information about products, services, and promotions, Developed customer relationships and maintained a high level of customer satisfaction, Escalated complex or unresolved issues to appropriate departments for further assistance

Served as the primary point of contact for Spanish speaking employees, Provided accurate and timely information about products, Developed customer relationships and maintained a high level of customer satisfaction, Excellent ability to team-up as necessary to perform the best job