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Gian
Customer Support & Coordination Specialist with 5+ years in Service & Logistics
Contacto
Competencias
Fluent in English and Spanish, facilitating effective communication with diverse clients and teams.
Experience resolving inquiries, technical issues, and maintaining customer satisfaction standards.
Managed scheduling, dispatching, and logistics to ensure operational efficiency in home care and freight services.
Utilized various CRM and ticketing systems to track interactions, resolve issues, and support clients.
Demonstrated ability to prioritize tasks and resolve operational issues across different roles.
Educacion
Idiomas
Resumen
Dedicated bilingual professional with extensive experience in customer support, staffing logistics, and freight coordination. Skilled in resolving issues efficiently with strong communication and technical skills.
Logros Clave
- Managed staffing logistics and act as primary contact at Anchora, improving team communication.
- Provided technical support at Sutherland, enhancing customer satisfaction and compliance.
- Coordinated freight operations at Tracking Solutions, ensuring service efficiency and problem resolution.
Experiencia
Bilingual Coordinator
Managed staffing logistics for a home care service based in New York City., Coordinated schedules and ensured service coverage., Acted as main point of contact between staff and management to resolve service issues efficiently.
Customer Service Agent
Provided technical and customer support for Remitly, an international remittance platform., Resolved inquiries while maintaining high customer satisfaction and compliance standards.
Staffing Coordinator
Coordinated freight tracking, dispatching, and communication with shippers and receivers., Managed scheduling and resolved operational issues to maintain service efficiency.