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Giancarlo
Customer Support & Onboarding Specialist at Foundever Panama and Iterum Connections
Contacto
Competencias
Expert in managing client inquiries, providing solutions, and ensuring high satisfaction levels.
Skilled in guiding clients through technical setup processes, ensuring seamless integration.
Effective communicator with ability to convey technical information clearly and professionally.
Capable of working with diverse teams to improve support workflows and client outcomes.
Proficient in Sketchup, AutoCAD, Revit, and other design tools for architectural and visual projects.
Educacion
Idiomas
Resumen
Dedicated professional with experience in client support, technical onboarding, and digital tools, committed to delivering efficient solutions and enhancing customer experiences in Panama.
Logros Clave
- Streamlined client communication during pre-diagnosis, improving resolution times and customer satisfaction.
- Ensured smooth onboarding and activation of Electronic Logging Devices for truck drivers, enhancing operational efficiency.
- Collaborated cross-functionally to optimize support processes, reducing response times and increasing client retention.
- Provided technical support and training, enabling clients to utilize digital tools effectively.
Experiencia
Home Services and Pre-Diagnosis Support Specialist
Acted as the primary point of contact for clients during the pre-diagnosis phase, ensuring clear communication and prompt resolution of inquiries.. Collaborated with cross-functional teams to streamline operations and enhance service delivery.. Provided operational support, including data entry, system updates, and workflow coordination.. Prioritized incoming cases based on urgency and technical requirements, ensuring efficient time management and resource allocation.
ELD & Onboarding Assistance Agent
Provided remote onboarding assistance to truck drivers and fleet managers, ensuring smooth installation and activation of Electronic Logging Devices (ELDs).. Delivered clear, step-by-step technical support and training on ELD systems to ensure compliance with FMCSA regulations.. Resolved customer issues related to device setup, account configuration, and mobile app usage, reducing onboarding time by improving first-call resolution rates.. Demonstrated patience and professionalism when guiding users with varying levels of tech knowledge, contributing to high customer satisfaction.