Gianella - Tourist Guide with 5+ years of experience in cultural and customer service roles

Utilized in guiding tours, customer interactions, and providing feedback to improve service quality.

Applied in delivering historical and cultural insights during tours, enhancing visitor experiences.

Provided effective client support, addressed inquiries, and maintained customer satisfaction.

Assessed call quality and delivered feedback to uphold service standards and agent performance.

Led engaging tours for international visitors, providing historical and cultural insights., Strong communication skills and expertise in Colombian heritage, ensuring exceptional visitor experiences.

Customer service agent for Allstate, leveraging strong communication and empathy skills to address client inquiries, explain policies clearly, and resolve issues effectively., Excelled at maintaining customer satisfaction and handling challenging interactions with patience and professionalism.

Accomplished Quality Evaluator with expertise in assessing calls to uphold exceptional service standards and agent performance., Proven ability to deliver actionable feedback, foster agent growth, and drive continuous improvement, resulting in enhanced customer satisfaction and operational...