Gianluca

General Manager

Led a team of 300+ employees, driving operational excellence across all departments.. Delivered consistent growth optimizing guest experience strategies; oversaw budgeting and financial planning, optimizing costs and maximizing profitability while maintaining high service standards.. Enhanced guest satisfaction scores and online reputation through service quality improvements and team development initiatives.. Strengthened operational efficiency by implementing process improvements and performance-driven KPIs.

General Manager

Led operations of an adults-only resort (190 rooms, 5 restaurants, 2 bars, wellness center), part of the V Collection.. Drove significant performance improvement, elevating TripAdvisor ranking from #12 to #3 (out of 44 hotels).. Consistently maintained a 4.5 guest rating, enhancing overall guest satisfaction.. Increased Holiday Check performance from 76% to 97%.. Achieved Cristal certification, ensuring compliance with international hygiene and safety standards.

Hotel Manager

Provided operational leadership during the renovation closure of Viva Wyndham V Heavens, ensuring seamless continuity of service, staff coordination, and maintenance of brand standards.

Hotel Manager

Oversaw operations of a 330-room resort within a large all-inclusive complex, ensuring high standards of service, operational efficiency, and guest satisfaction.. Drove performance improvement, elevating TripAdvisor ranking from #8 to #4.

Hotel Manager

Oversaw operations within a 5-star deluxe resort (600 rooms), with direct leadership of the Royal Service division, representing the highest level of luxury within the Meliá brand.. Drove performance improvement, elevating TripAdvisor ranking from #12 to #6 in the destination.

Resident Manager

Recently awarded as the leading family beach resort in Europe. One of the largest hotel complexes in Sardegna, consisting of 2 structures which are classified 4 stars superior and 3 classified 4 stars, for a total of 502 rooms and suites with 9 restaurants, 6 bars, 5 swimming pools, 4 reception, wellness center and sports center.

Resident Manager

In charge of the day to day operations of a 160 rooms resort with 2 restaurants, 2 bars and SPA.

Sales Representative

Managed regional sales activities across key territories (City of Rome, Tuscany, Sardinia, Corsica), representing a portfolio of 8 resorts.. Built and managed a network of 500+ travel agencies and tour operators, strengthening distribution channels.. Executed sales strategies to increase brand visibility and drive bookings across international markets.. Represented the brand at leading travel fairs and industry events, enhancing market positioning.. Supported revenue growth through proactive client engagement and commercial initiatives.

Front Office Manager