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Gilberto
Customer Service Specialist with Diverse Industry Experience
Contacto
Competencias
Provided customer support across multiple channels including phone, chat, and email for various industries.
Audited and evaluated customer interactions to ensure compliance and quality standards.
Handled verification of documents and support activities in insurance and travel domains.
Managed currency exchange operations and cash processes for international passengers.
Provided technical assistance for alarm devices and contributed to process enhancements.
Educación
Idiomas
Resumen
Experienced in delivering customer support across banking, insurance, travel, and telecommunications sectors, with a track record of supporting process improvements and quality assurance.
Logros Clave
- Progressed through multiple roles including QA advisor, Costumer Service Representative, and Back Office positions, demonstrating role advancement.
- Gained diverse experience in customer support across banking, insurance, travel, telecommunications, and foreign exchange sectors.
- Contributed to process improvements such as creating evaluation rubrics and supporting incident follow-up processes.
Experiencia
Quality Advisor
Auditing incoming calls for bank services, Attention to details, Cross sales process, Providing detailed call incidences
Costumer Service Representative
Costumer service for an insurance campaign, Taking calls helping customers to upgrade their ensure policy for their cars, home and business, Tech support for the alarm devices
Back Office
Back office for travel insurance campaign, Reviewing official documents and websites in order to verify if the customer was eligible for insurance benefit, Outbound calls to customers and airlines or travel agencies
CSR via chat
Customer service via chat for banking application users, Simultaneous attention with up to three users, Customer service via Chat for online store users, including buyers, sellers and promoters
QA advisor
Customer support via email for printing companies with clients all over the world, Helped create a new rubric for the evaluation of the campaign and its respective forms, Administrative activities to follow up on the incidents of the agents, Feedback and generation of sanctions for agents, Evaluation of calls for different campaigns within the company
Foreign exchange adviser
Currency exchange for national and foreign passengers within the AICM, Cash management, cash cut and tonnage, Management of more than 30 currencies, Bilingual customer service
Customer Service Representative
Cell phone campaign, provided customer service and technical support
CUSTOMER SERVICE REPRESENTATIVE
Customer service for telephone, television and internet services