Dedicated call center specialist with 10+ years in customer service, dispatching, and sales. Skilled in fast-paced environments, handling customer inquiries, and ensuring timely service delivery. Adept at upselling, retention, and gathering client data, seeking opportunities to apply my skills and...
Extensive experience assisting customers, providing account info, and resolving issues in call centers.
Skilled in managing high-volume inbound and outbound calls, dispatching, and follow-up procedures.
Experience in soft sales, cold calls, and upselling products to diverse customer bases.
Effective communicator adept at gathering information and maintaining client relationships.
U callz Call Center
Answer calls for locksmith services, Gather precise address and info, Forward info to nearest locksmith in area (under 2:00 calls)
CCSI
Assist customers with info of their account, Provide breakdown of payment history, Collect payments when account is 30 days past due
TaskUs
Take orders for holiday items, Upsell different merchandise depending on items being ordered
Confie
Take calls for insurance brokers, Gather info from customers (Name, Address, DL number, Veh ID number), Connect to broker for price quote, Follow up and intent to connect to different broker if there was not a sale
Primaria
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