Experienced in managing customer service teams, providing technical support, and improving support processes. Skilled in leadership, training, and data analysis to enhance customer satisfaction.
Managed customer service operations, handled major incidents, and trained team leaders.
Provided technical support to customers via email and inbound calls, assisting in troubleshooting and issue resolution.
Hired, trained, and supervised customer service agents and team leaders, fostering improved performance.
Partnered with hiring managers, screened resumes, and conducted interviews to build a strong workforce.
Sourcefit
Managed customer services’ information in the data processing system., Maintain professionalism toward customers., Provide basic technical support to customers via email and inbound calls.
Alorica BPO
Planning activities and resources, and preparing budgets, Promoting, organizing and motivating a project team, Monitoring progress and keeping clients and upper management informed, Analyzing and managing project risk, Sharing their vision, goals, ideas, and issues with clients and team members,...
NEWTECH
Providing assistance to front line agents in terms of processes, ticket handling and policy guidelines., Investigating and reporting any discrepancy/bug in the system., Assisting with supervisor call., Making sure the workflow stays steady.
ERCBPO Call Center Services
Partnering with hiring managers to determine staffing needs., Screening resumes., Performing in-person and phone interviews with candidates., Helping in leading the staffing efforts of the company and building a strong workforce that adds to the company’s bottom line., Administering appropriate...
Electronics Techniques
High School Diploma
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Analyzed customer satisfaction data, compiled reports, and identified areas for improvement.
Nearshore Call Center Services
Investigate customer's problems and find solutions., Communicate with customers via phone, email, or letter., Hire, train, and terminate customer service agents., Provide scripts to read during phone calls., Handle major incidents that cannot be resolved by agents., Ask customers to...
Stream International
Managed customer services’ information in the data processing system., Maintain professionalism toward customers., Provide basic technical support to customers.
Nearshore Call Center Services
Generate leads for US online colleges
Marie-Eshtere Blondin School, Port-au-Prince, Haiti
Evaluate and grade students' class work, laboratory performance, assignments, and papers., Compile, administer, and grade examinations., Maintain student attendance records, grades, and other required records., Advise students on academic and vocational curricula, and on career issues.,...
Tropic S. A. Supervisor, Port-au-Prince, Haiti
Manage customer services’ information in the data processing system., Maintain professionalism toward customers., Prepare & process daily accounting reports., Participate in hiring of personnel., Supervise the daily routine., Negotiate contracts with buyers with cost savings of 25% under...
College International, Port-au-Prince, Haiti
Created lesson plans., Grade papers and reports., Listen to student presentations., Maintain classroom discipline., Prepare report cards., Examine and report student learning and progress through regular assessments., Maintain student attendance records and other data.
