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Girish
Customer Support Executive
Contacto
Competencias
Demonstrated experience with Incident reporting.
Demonstrated experience with Policy enforcement.
Demonstrated experience with Troubleshooting.
Demonstrated experience with Violation identification.
Demonstrated experience with User safety & trust.
Educación
Idiomas
Resumen
Professional profile
Experiencia
Customer Support Executive
Monitored candidate behavior during online examinations to ensure policy and compliance adherence.. Conducted real-time content and behavior review to detect violations, misconduct, or suspicious activity.. Documented and escalated incidents using standardized reporting formats for audit and investigation.. Handled sensitive situations calmly while assisting users facing technical or procedural issues.. Provided troubleshooting for login errors, system glitches, and connectivity problems.. Verified user identity and ensured the testing environment met compliance and integrity guidelines.. Managed communication with users professionally during high-stress situations.
Junior technician
Installing and configuring operating systems (e.g., Linux, Windows).. Setting up hardware, software, and network systems.. Ensuring that the system environment meets the requirements of the organization.. Regularly monitoring server performance and system resources (CPU, memory, disk space).. Applying software updates, patches, and upgrades to ensure system stability and security.. Proactively troubleshooting and resolving system issues to minimize downtime.. Providing technical support to users, troubleshooting software or hardware issues.. Creating documentation for common problems and solutions.. Training users on best practices for system usage and security protocols.