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GLADIE
Accounts Receivable Clerk
Contacto
Competencias
Demonstrated experience with Sales and retention.
Demonstrated experience with Technical support.
Demonstrated experience with Chat and email.
Demonstrated experience with Billing.
Demonstrated experience with Collections.
Educación
Idiomas
Resumen
Accounts Receivable Clerk open to new opportunities
Experiencia
Sales and Online Technical Support Agent - Cox Communications
Provided sales support for cable, internet, and telephone services for Cox Communications USA.. Provided first-level technical support, billing assistance, online sales, and customer service through chat and email.. Used KANA and LivePerson platforms to manage online customer interactions.. Provided coaching, feedback, and training support to new groups of agents.
Junior Collections Agent - Nissan USA
Made outbound calls and followed up on accounts to keep the portfolio current and meet Nissan USA monthly targets.. Supported the training team by coaching and providing feedback to new agents during their first weeks.
Accounts Receivable Clerk
Followed up with clients by phone and email, handled invoicing, annual fee collections, and payment posting.. Processed credit card payments through POS and used Amadeus Legal and Adobe Acrobat Pro.
Human Resources; progressed from Human Resources Assistant to Human Resources Manager
Strengthened transferable skills in service, coordination, confidentiality, communication, and management of multiple priorities.