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Gladness
Service Coordinator
Contacto
Competencias
Managed appointment scheduling and technician dispatch across access control and alarm systems.
Acted as primary contact for clients, handling service requests and providing timely updates.
Ensured safety standards and industry compliance during installations and maintenance activities.
Collaborated across departments to support service delivery, staff training, and process improvements.
Addressed service issues, false alarms, and liaised with authorities to resolve incidents efficiently.
Educación
Idiomas
Resumen
Dedicated Service Coordinator with over 5 years of experience in security system services, client communication, and compliance management. Skilled in scheduling, CRM, and team collaboration, ensuring efficient and compliant service delivery.
Logros Clave
- Optimized technician routing and workload for alarm system service appointments, improving efficiency
- Served as primary client liaison, handling inquiries, service requests, and compliance documentation
- Logged, tracked, and resolved service requests using Salesforce, ensuring seamless service delivery
Experiencia
Service Coordinator
Schedule and dispatch alarm system service appointments, optimizing technician routes and workload. Including boom gates and access control., Serve as the primary client contact for inquiries, service requests, and updates., Maintain compliance with industry standards and manage related...