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Glen

Customer Service & Design Professional with 10+ years experience

Video resume

Customer Service & Design Professional with 10+ years experience
Tell us about a situation where you had to adapt to a new process or system quickly. How did you handle it?

Contacto

San José, San José, Costa Rica
Disponible en CazVid
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Competencias

Customer ServiceExpert

Provided technical support, customer care, and retention services across multiple organizations.

Design & Technical DraftingAdvanced

Engaged in project development, technical drawings, and architectural design utilizing Revit and AutoCAD.

Account Management & SalesIntermediate

Managed client accounts, sales processes, and back-office operations in various roles.

Computer SkillsAdvanced

Proficient in Microsoft Office Suite, Revit Architecture, AutoCAD, and internet research tools.

Educacion

Bachelor’s degree
Universidad Latina de Costa Rica
Completed 2008
Architecture
Universidad del Diseño
Completed 2004
Basic degree
Centro de enseñanza de la Fotografía Memorando
Completed 2001

Idiomas

Spanish100% Spoken and written
English100% Speech, 90% Writing

Resumen

Experienced professional with over 10 years in customer support, sales, and technical design roles, adept at client relations and project development.

Logros Clave

  • Worked across various roles including designer, technical drawer, customer support, and account management, demonstrating versatility.
  • Contributed to project development and technical design at multiple organizations, enhancing project execution.
  • Built extensive skills in customer retention, billing, sales, and technical support, managing diverse client needs.

Experiencia

Designer and Project Development and Technical drawer

Bureau de Diseño y Construcción
February 2007 - November 2009

Designer and Project Development, Technical drawer

Technical support and Customer Service

Convergys Customer Management Group Inc
January 2010 - December 2010

Technical support, Customer Service

Project Development Assistant, Designer and Technical drawer

Instituto Costarricense de Electricidad (I.C.E)
December 2010 - November 2013

Project Development Assistant, Designer, Technical drawer

Retention and Customer Service Rep

CRI Online Sales S.A
February 2014 - January 2015

Retention, Customer Service Rep

Customer Care Specialist

Concentrix S.A
March 2016 - November 2017

Customer Care Specialist

Account Manager, Back Office Specialist

Concentrix S.A
January 2018 - July 2019

Account Manager, Back Office Specialist

Account Manager, Sales Rep

BetUS
September 2020 - February 2024

Account Manager, Sales Rep

Habilidades

Customer ServiceDesign & Technical DraftingAccount Management & SalesComputer Skills
Publicado en CazVid - 2 jul 2025
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