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Gloriana
Operations Supervisor at Marriott
Contacto
Competencias
Expertise in managing daily operations, team coordination, and process optimization across diverse sectors.
Skilled in cash handling, auditing, reconciliation, and ensuring financial accuracy and compliance.
Proven ability to lead, train, and motivate teams to achieve performance and quality targets.
Competent in project coordination, data quality control, and leveraging analytics for decision-making.
Educacion
Idiomas
Resumen
Experienced professional with a proven track record in operations, team leadership, financial accuracy, and strategic partnership development across diverse sectors including hospitality, government, and customer service.
Logros Clave
- Negotiated and closed over 20 commercial partnerships from scratch, driving business growth.
- Led a team of 20-25 agents at Amazon, improving quality KPIs by 30% through targeted coaching.
- Coordinated field operations for INEC, achieving a 90% response rate, 10 percentage points above previous cycles.
- Managed financial accuracy and compliance through cash handling, auditing, and bank deposits at Marriott.
Experiencia
Management Assistant & Administrative Coordinator
Provided direct support to senior management in operational coordination, executive scheduling, and administrative decision-making.. Negotiated and closed 20+ commercial partnerships from scratch, managing full follow-through with external companies.. Handled quotations, basic accounting, staff training, and institutional client service.
Operations Supervisor
Responsible for daily cash handling, full cash register auditing (arqueo de caja general), and bank deposits — ensuring accuracy and compliance with financial procedures.. Managed supplier orders, inventory control, and administrative record reconciliation.. Designed and deployed an internal communication system that resolved a chronic coordination gap between security and operations.. Led a recovery project to clear a 3-month administrative backlog, restoring full operational compliance.. Supervised kitchen, restaurant, and front-desk teams; built schedules and processed payroll via Softland.
Field Supervisor
Coordinated field team in a high-complexity zone, achieving 90% response rate — 10 percentage points above the previous cycle.. Managed scheduling, overtime tracking, and data quality control for national statistical output.. Delivered team training and resolved operational incidents in real time.
QA Supervisor – Customer Service
Led quality and performance for a team of 20–25 agents in training through real-time call monitoring and structured one-on-one coaching sessions.. Improved team quality KPIs by 30%, with direct impact on customer satisfaction scores from first contact.. Designed evaluation frameworks, delivered training sessions, and provided structured feedback to uphold service excellence standards.