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Gloriana
Customer Service & Content Moderation Specialist with Diverse Industry Experience
Contacto
Competencias
Applied effective communication and problem-solving skills in diverse customer support roles.
Managed online content policies and moderation tasks for Match.com.
Promoted and trained brand representatives for Ardellbeauty across Costa Rica.
Created professional makeup looks for television shows and live events, including participation in popular reality shows.
Conducted surveys across North and Latin America and assisted in Human Resources tasks.
Educación
Idiomas
Resumen
Experienced in customer support, content moderation, brand promotion, and makeup artistry with a proven ability to adapt across industries and roles.
Logros Clave
- Managed content moderation and account analysis for Match.com, ensuring quality and adherence to standards.
- Provided technical support at Amazon across multiple product lines, enhancing customer satisfaction.
- Led brand promotion and training for Ardellbeauty in Costa Rica, increasing brand visibility and sales.
Experiencia
In charge of content moderator and an account analyst for Match.com
Customer service agent
Provides technical support in fire tv, video games and retail.
Brand promoter
Responsible for promoting the Ardellbeauty brand in Costa Rica. I handle sales with agents and Super Salon stores across the country. I am also the educator who trains brand representatives throughout the national territory. In addition, I make monthly tutorials to disseminate in the different social networks.
Professional makeup artist
Worked on TV shows, news and special events. Participated in the makeup and characterization of three editions of Tu Cara me Suena and four of Dancing With the Stars. Did the live makeup section for the Good Day program for several years.
Educator
Educator in the field of professional makeup. Taught up to 9 groups with different schedules.
Customer service operator
Customer service operator in a foreign company that offers quick loans to people in the United States. My job is to fill out the application, check the applicant's credit history, and pre-approve the loan.
Telephone interviewer
Conduct surveys of people in the United States, Canada and throughout Latin America. Also a Human Resources assistant.