Faviana - Community Manager with diverse experience in content creation & client engagement

Produced posts, videos, and designs to promote the mission and activities of the Ser Feliz Foundation.

Engaged with customers and patients in various settings, including cafés, clinics, and call centers, ensuring quality service.

Handled scheduling, appointment management, and administrative tasks across dental, physiotherapy, and collections departments.

Fluent in Spanish and English, utilized in teaching, customer service, and content creation roles.

Proficient in Adobe Illustrator, Photoshop, InDesign, Premiere, and SPSS for content development and data analysis.

Provided essential support to dentists and orthodontists in both clinical and administrative tasks., Skilled in preparing instruments, assisting during procedures, preparing patients, scheduling future appointments.

Interacted with and educated children in an English-language environment., Fostering linguistic development through interactive and creative activities., Created a dynamic learning atmosphere by integrating play-based strategies.

Managed appointments and coordinated schedules for a physiotherapist., Handled administrative tasks related to patient appointments.

Drove sales initiatives and customer engagement in a high-volume call center environment., Implemented effective communication strategies to promote products and services.

Participated in proactive customer service by roaming the airport, offering food and beverage sales directly to customers., Acted as a mobile service provider, delivering a unique dining experience to customers.

Communicate with patients to obtain insurance information and bill the account to the insurance., Follow up with the insurance company, requesting payment status, reasons for denial, and payment details.

Responsible for creating diverse content, including posts, videos, and designs to promote the foundation's mission., Managed the foundation's social media presence, including planning, creating, and scheduling content.