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Faviana
Community Manager with diverse experience in content creation & client engagement
Contacto
Competencias
Produced posts, videos, and designs to promote the mission and activities of the Ser Feliz Foundation.
Engaged with customers and patients in various settings, including cafés, clinics, and call centers, ensuring quality service.
Handled scheduling, appointment management, and administrative tasks across dental, physiotherapy, and collections departments.
Fluent in Spanish and English, utilized in teaching, customer service, and content creation roles.
Proficient in Adobe Illustrator, Photoshop, InDesign, Premiere, and SPSS for content development and data analysis.
Educacion
Idiomas
Resumen
Versatile professional with experience in content creation, social media management, customer service, and administrative support. Skilled in engaging diverse audiences and managing multiple tasks across various industries, including non-profits, healthcare, and hospitality.
Logros Clave
- Managed social media for Ser Feliz Foundation, increasing engagement through diverse content strategies.
- Supported dental procedures and administrative tasks in a busy dental office, ensuring patient flow and equipment readiness.
- Created engaging lessons and activities in an English kindergarten, fostering language development and a dynamic learning environment.
Experiencia
Dental Assistant
Provided essential support to dentists and orthodontists in both clinical and administrative tasks., Skilled in preparing instruments, assisting during procedures, preparing patients, scheduling future appointments.
English Teacher
Interacted with and educated children in an English-language environment., Fostering linguistic development through interactive and creative activities., Created a dynamic learning atmosphere by integrating play-based strategies.
Personal Assistant to a Physiotherapist
Managed appointments and coordinated schedules for a physiotherapist., Handled administrative tasks related to patient appointments.
Sales Department
Drove sales initiatives and customer engagement in a high-volume call center environment., Implemented effective communication strategies to promote products and services.
Customer Service
Participated in proactive customer service by roaming the airport, offering food and beverage sales directly to customers., Acted as a mobile service provider, delivering a unique dining experience to customers.
Collections Department
Communicate with patients to obtain insurance information and bill the account to the insurance., Follow up with the insurance company, requesting payment status, reasons for denial, and payment details.
Community Manager and Content Creator
Responsible for creating diverse content, including posts, videos, and designs to promote the foundation's mission., Managed the foundation's social media presence, including planning, creating, and scheduling content.