Experienced in managing vendor relations, service requests, and delivering bilingual customer support, with a strong background in education and communication.
Handled vendor assessments, estimates, and service scheduling to support facility operations.
Provided responsive support on rebate programs and handled inquiries via calls and emails.
Effectively interacted with clients, vendors, and internal teams to ensure service quality and follow-ups.
Utilized internal ticket systems to track and manage service requests timely.
Fred Loya Insurance
Coordinating the rendering of services needed by the offices with the Vendors, Managing service requests through an internal ticket system, Contacting Vendors for assessments and estimates, Following up on work orders until completion
360insights
Handling incoming calls regarding rebate status and program information, Providing website assistance for rebate processing, Interacting with consumers via email
Autosmart Insurance
Contacting potential customers for auto insurance, Providing information on types of coverage, Collecting vehicle details for insurance quotes
CEDI (Centro de Ejecutivo de Idiomas)
Teaching English to beginners and advanced students, Conducting classes at companies and schools
Law and International Affairs
Delivered English language instruction across various institutions, adapting content for different skill levels.
S.T.I (Specialized Training Institute)
Teaching English classes at various plants, Adapting lessons for different skill levels
Ingles Conversacional Intensivo
Delivering English classes according to the established program, Creating exams and evaluating student progress