Dedicated professional with expertise in customer support, billing, and IT support, offering strong problem-solving abilities and a customer-centric approach across multiple industries.
Experienced in resolving client issues and providing exceptional support across banking, aviation, and healthcare sectors.
Skilled in handling insurance claims, billing corrections, and policy management for healthcare products.
Proficient in troubleshooting technical issues and supporting office software and networking systems.
Effective communicator with experience in customer interaction and team collaboration in diverse environments.
K-9 Internacional
Screening flight passengers through interviews to determine whether or not they could be a potential risk to operations.. Customer service related to aviation.
Foundever Costa Rica
Customer service related to online banking.. Problem solutions, phone assistance.
Zimworx – US Med
Customer service related to billing for diabetes supplies, insurance coverages.. Problems resolution, insurance claims, correction of claims, handling of insurance policies information, billing process, shipment process.
High School Diploma
Associate technician in IT support
A challenging situation that over the past, well, was in my current job. I'm a rental agent, so I rent cars, and you have to explain the many useful information as the insurances in every detail, because when an accident happens, they come here to with a claim, and you need to explain them why the insurance did not apply for that kind of accident, mostly because of negligence, and you are being, you're trying to be kind with them, explaining that why it's not going to be applied, and that is something why I handle every day, but handling customer complaints and explain everything is part of the job, but I always try to do it in a kind way and in a way that they can understand easily, because well, you're part of the company, you're the face of the company, and you need to give them the service at the same time when you try your best to help them.
Greetings, this is Rachel, and I was interested in applying to this prestigious company to see if I can get a job opportunity here. So I have plenty experience in customer service in many fields related to customer service, in healthcare, in banking.
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