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Guillermo

Customer Service & Support with 5+ years in Banking & Tech industries

Video resume

Customer Service & Support with 5+ years in Banking & Tech industries
Please record a video speaking in English about your experience.

Contacto

Managua, Managua Department, Nicaragua
Abierto a remoto
Disponible en CazVid
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Competencias

Microsoft Office SuiteAvanzado

Experienced in using Word, Excel, PowerPoint, and Outlook for documentation, reporting, and communication.

Customer ServiceIntermedio

Provided support in banking and back-office environments, managing client interactions and problem resolution.

Problem SolvingIntermedio

Applied problem-solving skills in tech support and customer service roles to address client issues.

Time ManagementIntermedio

Managed multiple customer requests and delivered timely support across roles.

TeamworkIntermedio

Collaborated with colleagues in various support and service roles to achieve common goals.

Educacion

Law
UNIVERSIDAD CENTRAL DE NICARAGUA - UC
Completed 2021
English
Keiser University
Completed 2024

Idiomas

EnglishFluent
SpanishFluent

Resumen

Experienced in customer service, tech support, and sales with a strong foundation in communication, problem-solving, and team collaboration. Skilled in Microsoft Office Suite and capable of managing multiple tasks efficiently.

Logros Clave

  • Held roles across customer service, tech support, sales, and debt collection, demonstrating diverse skill set.
  • Gained experience in coordinating deliveries and managing dispatch requests, improving communication efficiency.
  • Proficient in Microsoft Office Suite with practical application in daily work tasks and communication.

Experiencia

Sales Manager

Alogar S.A
2018 - 2019

Customer Service Representative

Banco de la producción
2019 - 2021

Tech Support Representative

Ibex Global Nicaragua
2022 - 2023

Customer Service (Back office)

Inspiro Relia Nicaragua
2023 - 2024

Debt Collector

Connect International - MOFE S.A.
2024 - 2025

Habilidades

Microsoft Office SuiteCustomer ServiceProblem SolvingTime ManagementTeamwork
Publicado en CazVid - 17 may 2026
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