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Guillermo
Legal Assistant with 3+ years in legal and customer support roles
Contacto
Competencias
Managed legal documents and case follow-up for immigration and legal proceedings ensuring accuracy and compliance.
Assisted attorneys by conducting legal research to support case preparation and legal processes.
Handled customer inquiries, complaints, and requests across multiple roles, ensuring timely and professional assistance.
Managed appointment calendars, rescheduling, and cancellations for medical and service appointments according to guidelines.
Guided clients on processes and solutions related to services and products, enhancing customer experience.
Educacion
Idiomas
Resumen
Dedicated professional with over 3 years of experience in legal aid, document management, and customer service. Skilled in legal research, client guidance, and process optimization across legal and support roles.
Logros Clave
- Supported attorneys at Meneses Law with legal research and case follow-up for immigration cases.
- Streamlined appointment scheduling and implemented referral procedures at FOUNDEVER COLOMBIA S.A.
- Provided comprehensive customer service and client guidance at ATLANTIC QUANTUM INNOVATIONS, resolving inquiries efficiently.
Experiencia
legal assistant
Document management and case follow-up for undocumented individuals in the U.S. undergoing legal status processes., Assisted attorneys in conducting legal research, giving people updates about their legal situation and migratory status.
Bilingual Agent
Addressing all requests, requirements, concerns, questions, complaints, and claims from customers in accordance with established procedures and processes, following defined service and quality protocols., Managing scheduling, rescheduling, and cancellation of medical appointments according to the...
Bilingual Agent
Having the ability to guide the client on the actions they must take to obtain what they are looking for, regarding the good or service that the company offers and offer solutions immediately in order to provide excellent service.