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Guillermo
Bilingual Recruiter with 5+ years in Talent Acquisition and Customer Service
Contacto
Competencias
Specialized in bilingual talent acquisition, conducting interviews in both English and Spanish.
Provided technical and general customer support, with experience in cross-selling.
Supervised teams of up to 23 agents, overseeing performance and conducting performance feedback.
Handled candidate screening, interview conduction, contract signing, and onboarding process.
Proficient in Word, Excel, and HR management software for recruitment and reporting.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in bilingual recruitment, customer support, and team supervision.
Logros Clave
- Led mass recruitment campaigns and managed full-cycle hiring process, from candidate sourcing to onboarding.
- Conducted bilingual interviews in English and Spanish, ensuring high-quality candidate selection.
- Supervised and motivated a team of 23 agents, monitoring performance and facilitating team development.
Experiencia
Bilingual Recruiter
In search of talent, Selecting the perfect staff with mass recruitment, Conducting interviews (80% English and 20% Spanish), Following up with the candidate every step of the way, Signing contracts and presenting them to the company until they are delivered on day 1 of training.
Bilingual CX Agent
Bilingual customer service agent with customer service, cross-selling, and strong metrics performance.
Bilingual CX Agent
Bilingual customer service agent to assist and resolve customer technical issues.
Supervisor
Responsible for 23 agents, Monitoring their performance, Providing feedback, Taking attendance, Holding team meetings to identify and work on areas for improvement.