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Guillermo
Customer Service Agent with 5+ years of diverse industry experience
Contacto
Competencias
Provided support and resolved queries for customers, ensuring satisfaction.
Engaged customers to promote products/services, contributing to sales targets.
Supervised and trained team members to improve performance and team cohesion.
Handled technical issues for clients, providing troubleshooting assistance.
Analyzed situations to determine the best course of action in customer interactions.
Educación
Idiomas
Resumen
Experienced agent skilled in customer service, sales, and technical support with a background in training and supervision, committed to delivering quality service.
Logros Clave
- Managed multiple roles including customer service, sales, and technical support across three companies.
- Trained new agents in sales and customer service, contributing to team development.
- Supervised team members to ensure quality service delivery and retention.
Experiencia
AGENT / SUPERVISOR
Customer Service, Retention, Sales, Tech Support
AGENT / TRAINER
Sales, Retention, Trainer (Sales & Customer Service)
AGENT
Tech Support