Dedicated professional experienced in collections, customer support, and logistics. Skilled in negotiation, problem-solving, and client communication. Proven ability to manage multiple accounts and deliver effective solutions.
Utilized negotiation skills to resolve accounts receivable and legal issues, achieving favorable outcomes for clients and companies.
Provided technical support by actively listening to customer concerns and delivering clear solutions, fostering trust and satisfaction.
Managed client accounts, maintained detailed records, and followed up to ensure successful resolution and ongoing relationships.
Guided clients through procedures using persuasive techniques, highlighting benefits to close contracts effectively.
Femalogistics LLC
Guided clients through processes using persuasion techniques, highlighting benefits and services until successfully closing contracts.
IntouchCX, Chamberlain Group
Actively listened to customer concerns, identified the root of problems, and provided clear and effective solutions, building trust in the company.
American Credit Acceptance
Managed clients outstanding accounts, communicated with them to find solutions that allowed debt repayment, using negotiation techniques and offering flexible payment options to ensure satisfactory resolutions., Maintained detailed records of the interactions to facilitate follow-ups and...
FedChex Recovery Services
Offered solutions to legal accounts, medical accounts, student loans and vehicle rental through the use of negotiation skills., Managed multiple clients to follow up their accounts with callbacks and emails., Created records of closed accounts, payments processed and scheduled callbacks.
Handled multiple dispatch requests and coordinated deliveries, prioritizing tasks to improve communication and efficiency.