Experienced interpreter and customer service specialist with a background in hospitality and gaming, committed to effective communication and operational excellence.
Delivered accurate and culturally sensitive interpretation services in medical settings via video conferencing.
Provided customer support across multiple roles, resolving issues and enhancing client experiences.
Supervised restaurant and hostel operations, including staff management, scheduling, and guest relations.
Conducted casino games adhering to regulations and managed cash transactions at cruise lines and casinos.
Interpretia
Providing accurate and culturally sensitive interpretation via video conferencing, Ensuring clear communication between healthcare providers and limited-English-proficiency patients.
Teleperformance Peru
Help DoorDash drivers solve issues that may arise while picking up and dropping orders for customers, Maintaining a smooth operation, Helping the drivers and customers feel a more human and caring experience.
Teleperformance Peru
Help buyers from Nordstrom with any issue they could have while purchasing items online, Making a devolution or any other inquiry while on the store website.
Q’Pez Barra Cevichera
Overseeing the daily operations of the restaurant, Hiring and training restaurant staff to follow company policies, Speaking with diners to address concerns or solve problems, Creating work schedules for restaurant staff.
Business management and international business
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Utilized English language skills in diverse customer service, hospitality, and interpretation roles.
Norwegian Cruise Lines
Conducting a variety of casino games (Blackjack, Roulette, Caribbean Stud Poker, etc.) in accordance with strict regulations, Handling cash transactions and ensuring a fair and engaging gaming experience for guests.
Mamajuana Hostel Lima Peru
Providing a full reception service to hostel guests, Handling customer inquiries, Providing information, guidance, and support for guests and their onward travels.
Carnival Cruise Lines
Conducting a variety of casino games (Blackjack, Roulette, Caribbean Stud Poker, etc.) in accordance with strict regulations, Handling cash transactions and ensuring a fair and engaging gaming experience for guests.
Casino Golden Palace
Conducting a variety of casino games (Blackjack, Roulette, Caribbean Stud Poker, etc.) in accordance with strict regulations, Handling cash transactions and ensuring a fair and engaging gaming experience for guests.
