Analytical professional experienced in transforming complex data into actionable insights within finance and healthcare sectors.
Created dashboards and visual reports using tools such as Tableau and Power BI
Performed complex data analysis to uncover insights supporting strategic decisions
Write and optimize queries for data extraction from relational databases
Utilized Excel for data cleaning, pivot tables, and advanced formulas
UCC Mexico
Inbound/Outbound Leads
Westlake Direct
Refinance Automobile
Tri-source
Team Management, Call Monitor, Outbound Call Management, Queue Management, QA Management for Agent’s, Compliance
Team Management, Call Monitor, Outbound Call Management, Queue Management, QA Management for Agent’s, Compliance
Team Management, Call Monitor, Outbound Call Management, Queue Management, QA Management for Agent’s, Compliance, Excel Skills Review Reports/Make Reports/Trackers, Create Team Schedules With Breaks/lunches, Supervisor Call
High School Graduate
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Worked in teams to develop data-driven solutions and project deliverables
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