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Guillermo
Logistics and Customer Service Specialist with 5+ years in Travel and Health Care
Contacto
Competencias
Delivered high-quality support in diverse roles, adhering to service standards and promoting client satisfaction.
Coordinated shipments and advised clients on import/export procedures, demonstrating expertise in transportation processes.
Facilitated flight bookings, refunds, and ancillary services, providing real-time updates to travelers.
Assisted with invoicing, claims submissions, and billing inquiries, ensuring clarity and prompt resolution.
Provided members with plan benefits, medication quoting, OTC orders, and appointment scheduling.
Educacion
Idiomas
Resumen
Experienced in coordinating logistics, travel support, and health care advice, with a strong focus on client satisfaction and process efficiency.
Logros Clave
- Managed communications for 700+ client accounts, ensuring timely follow-ups and issue resolution.
- Handled complex booking processes across airfreight, seafreight, and overland shipments, maintaining CRM accuracy.
- Successfully provided healthcare and insurance information, and processed claims, enhancing customer knowledge and satisfaction.
Experiencia
Logistics Advisor (English)
Providing customer advisory to medium sized companies regarding import / exports procedures to / from Canada., Writing quotes according to customers’ needs., Handling high outbound of calls following up clients (700 accounts in charge) and looking for new potential ones., Keep CRM systems up to date according to KN’s policies., Reporting weekly sales and opportunities in terms of TEU, Kilograms and CBM to KN’s central division based in Toronto., Booking airfreight, seafreight and overland shipments., Receiving claims and suggestions and following up tickets promptly assuring resolution.
Travel Associate
Booking and rebooking customers with different airlines., Issuance and second issuance according to airlines’ policies., Charging and collecting fees as needed following airlines’ policies., Issuing refunds., Providing real time flight / refunds status., Educating customers about domestic restrictions and travel requirements regarding COVID 19., Taking adequate notes about every interaction according to airlines’ policies., Selling in flight ancillary services to travellers such as: Sets, Extra luggage, Pets, Oversized baggage, and special foods.
Billing Agent
Assisting customers clarifying their billing inquiries., Providing full information about their current home protection plans., Submitting claims regarding invoicing., Promoting home protection plans sales.
Health Care Advisor
Providing information to members about their healthcare plans’ benefits., Quoting meds according to members’ healthcare plan., Assisting members placing OTC’s orders., Giving details about what it is covered or not under their insurance plan., Scheduling medical appointments.