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Guillermo
Service Desk Spealist Portuguese
Contacto
Competencias
Managed construction projects, coordinated teams, and oversaw project deliverables.
Collaborated with multidisciplinary teams to meet project objectives and deadlines.
Prepared and monitored project budgets, ensuring financial targets were met.
Facilitated communication between clients, vendors, and project teams for smooth workflow.
Maintained project documentation and generated reports for stakeholders.
Educación
Resumen
Construction project manager with proven leadership in completing large-scale projects on time and within budget.
Logros Clave
- Led multiple multimillion-dollar construction projects, ensuring timely and within-budget delivery.
- Developed project scopes and schedules, coordinating cross-disciplinary teams across various phases.
- Enhanced project documentation processes, improving reporting accuracy and stakeholder communication.
Experiencia
Service Desk Spealist Portuguese
Cybersecurity management and onsite user support, Global user support across AMER, EMEA, ASPAC, and NORAM, Incident management and resolution using ticketing systems such as ServiceNow, Freshdesk, and EasyVista, Technical support across multiple platforms, including MS Azure, Workday, Java, and Confluence, Proximity technical assistance using specialized tools for computer equipment maintenance and support, Administration and management of Linux and Windows operating systems, including development and automation with Python, Advanced remote support utilizing various remote desktop and virtualization tools
Provide professional interpretation and language instruction services in Portuguese and English across diverse sectors, including corporate, legal, medical, and educational fields, Specialize in offering clear, accurate, and culturally sensitive translations and interpretations, Create personalized lesson plans to meet individual needs and proficiency levels, Provide both simultaneous and consecutive interpretation for conferences, meetings, and legal settings
IT Service Desk Tier II
Advanced troubleshooting and resolution of escalated IT issues across hardware, software, and networks, ITSM-driven incident management, ensuring SLA adherence and service continuity, Administration of Windows/Linux environments, including performance tuning and patching, Deployment, maintenance, and optimization of enterprise applications and infrastructure, Root cause analysis (RCA) to prevent recurring issues and enhance system stability, Technical documentation and knowledge base development for process standardization, Tier I mentorship, improving first-call resolution and operational efficiency
Virtual Assistant
Leverage extensive experience in administrative management, customer support, and process optimization to provide comprehensive support, Manage diverse responsibilities, specializing in organization, time management, and communication, Handle complex situations independently while contributing positively to team efforts