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Gustavo
Customer Service Specialist with 5+ years of bilingual support experience
Contacto
Competencias
Handled bilingual customer inquiries in credit, technical support, and appointment scheduling.
Provided customer service via phone, email, and chat across different companies and departments.
Led team activities as a Team Leader at Adecco, supporting technical and administrative support tasks.
Planned and delivered classroom instruction, assessed student performance, and followed evaluation protocols.
Managed appointment scheduling and administrative reporting for customer and educational services.
Educacion
Idiomas
Resumen
Experienced in providing customer service, technical support, and education across diverse industries. Skilled in multi-channel communication and team collaboration.
Logros Clave
- Provided bilingual customer support for diverse sectors including credit services, telecommunications, and payment processing.
- Led customer interactions via phone, email, and chat, ensuring high-quality service and issue resolution.
- Scheduled and coordinated technical visits and medical appointments, managing multiple channels and client needs.
Experiencia
Bilingual customer service representative
Macy's Credit Services inbound line.
Call Center Agent
Technical support for dataphones and scheduling of technical visits., Reporting of indicators and incidents during the shift, administrative tasks.
Call Center Agent & Team Leader
Technical support for dataphones and scheduling of technical visits.
Customer Service Representative
Agenda management: assignment, cancellation, confirmation and/or rescheduling of appointments for medical exams., Phone, face-to-face and virtual-email customer service.
Practice teacher
Spanish teacher in the eleventh grade: teaching classes, planning class sessions, scoring evidences, following up on evaluation processes.
Call center agent
Bilingual customer service representative. Fraud prevention department for Fiserv.
Chat Representative
Customer service, sales, and retention via chat.
Customer Service Representative
Bilingual customer service representative. Stripe campaign. Customer service via email and phone.