Demonstrated experience with Business strategies and development.
Demonstrated experience with Business model innovation.
Demonstrated experience with Market research.
Demonstrated experience with Strategic planning.
Dinant Exports
Collaborated in recruitment and selection processes, supporting job fairs, candidate screening, and initial interviews., Assisted in document management and updating employee records, ensuring proper organization of contracts and digital files., Contributed to the planning and execution of internal training sessions, facilitating logistics and attendance control., Participated in the implementation of occupational safety and health measures, reinforcing risk prevention protocols., Developed an improvement project with proposals to optimize HR processes, internal communication and organizational performance. As part of this project, I delivered a seventy (70) page report to both the Plant Manager and the Head of Human Resources., Strengthened efficiency in record management with a more organized control method., Provided strategic proposals in Human Resources considered by management as a foundation for future improvements., Gained practical skills in talent management, administrative auditing, and organizational communication., Supported onboarding processes by preparing induction materials and assisting in new hire orientation sessions, ensuring a smooth integration of staff., Monitored key HR indicators (turnover, absenteeism, training participation) generating insights to support data-driven decision-making., Facilitated communication between departments by standardizing reporting formats and supporting interdepartmental meetings., Proposed digital tools and templates that improved efficiency in HR documentation and reporting.
Academia Europea
Taught English classes for 2 years, from Basic to Advanced levels., Assessed student progress through exams, quizzes, and feedback., Used interactive teaching methods, including multimedia resources and real-life scenarios., Created and maintained a positive, inclusive classroom environment that encouraged student participation., Conducted periodic evaluations and reported on student performance to academic supervisors.
Bachelor's in Business Administration and Development
HIGH SCHOOL DIPLOMA IN SCIENCES AND HUMANITIES
ELEMENTARY SCHOOL
PRESCHOOL
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Provided real-time interpretation between English and Spanish for medical, insurance, and customer service calls., Helped patients, healthcare providers, and clients convey information accurately while maintaining neutrality., Ensured HIPAA compliance by protecting sensitive medical information., Facilitated effective communication in high-pressure situations, including emergency medical calls., Adhered to strict ethical standards to guarantee accuracy and sensitivity in all interpretations.
Startek
Assisted customers with inquiries, complaints, and product-related issues., Provided support on product quality, availability, and details., Resolved customer issues efficiently, ensuring a positive shopping experience., Processed refunds, exchanges, and warranty claims., Documented interactions and escalated complex cases to the appropriate departments.
