Dedicated support specialist with over 5 years of experience in chat moderation, customer service, and remote work environments. Skilled in handling sensitive communications, enforcing guidelines, and managing multiple tasks efficiently.
Reviewed messages, enforced community guidelines, and escalated issues as needed.
Provided professional written responses, handled conflicts, and de-escalated tense situations.
Managed multiple tasks and prioritized workload effectively in remote environments.
Maintained productivity, confidentiality, and adherence to policies while working remotely.
Freelance
Reviewed live chats and user messages for rule compliance, Removed harmful or inappropriate content, Flagged high risk conversations for supervisor review, Responded to users with polite and neutral language, Maintained accurate moderation logs, Met daily quality and speed targets
Remote
Managed inbox messages and customer chats, Handled sensitive conversations with discretion, Followed strict response scripts and policies, Maintained confidentiality of user data
Certificate
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