Experienced bilingual customer service professional with over seven years in call centers, specializing in client support, billing inquiries, and departmental roles such as retention and sales.
Provided support and advice to clients on service issues, billing, and product details.
Effectively communicated in both English and Spanish in a professional call center environment.
Handled diverse call center tasks across different departments, including retention, sales, and support.
Assisted clients in resolving service and billing queries to improve user experience.
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