hannah - System Admin at Contract & Project-Based Work

Experienced in troubleshooting hardware, software, and server issues for diverse user environments.

Skilled in streamlining workflows and optimizing IT support procedures for better efficiency.

Proficient in gathering and analyzing technical data to inform decision-making.

Dedicated to providing responsive and effective support to end users and stakeholders.

Provides support for computer, software, and server tickets for 50-250 end users in hybrid work environments. Works with vendors to collect logs, implement software upgrades, and troubleshoot on-going problems. Manages 25 Virtual Machines through VMware ensuring they are patched, updated, and backed up daily in Veeam. Audits all internal systems to align users and assets throughout environment. Designs, manages, and troubleshoots ERP system for 18 departments alongside Network Admin / SME. Creates accounts in Active Directory and ensures correct shared drives, permissions, and licenses allocated. Developed company intranet site via Sharepoint ensuring proper permissions and hub access. Lead implementation of Trello to 16 executive staff including email communications, knowledge articles, and 1:1 support. Updated, imaged, and post-configured over 300 Samsung tablets under supervision for a healthcare refresh project. Coordinated and imaged asset swaps for migration from Windows 10 to Windows 11 to remote users throughout country. Transitioned donation database to Salesforce Nonprofit Success Pack alongside team and vendor while meeting deadlines. Ran audio-visual (AV) for committee and session webcasts; ensured voter board and buttons in chamber working. Attended daily virtual stand-up meetings to report on project updates, assigned tickets, and escalated vendor tickets. Imaged computers with PXE for hot swaps for 2 different clients with unique servers and post-configuration processes. Assisted with networking of a building including terminating Cat 6 with Keystone Jacks and RJ45