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Hannah
Claim Operations Manager
Contacto
Competencias
Demonstrated experience with Problem-Solving.
Demonstrated experience with Excellent Customer Service.
Demonstrated experience with Dependable Team Player.
Demonstrated experience with Experience with Excel and Pivots.
Demonstrated experience with Microso` Word Certified.
Educación
Resumen
Professional profile
Experiencia
CLAIM OPERATIONS MANAGER
Oversee a team of five people and ensure that they are each performing at a high level. Responsible for ensuring that all members of the team are trained and have the necessary knowledge to complete daily tasks. Complete period end financial reporting, in addition to key performance metric reports and divisional reporting. Engage with vendors and conduct regular check-ins to keep accounts current and in good standing.
RISK CLAIMS ANALYST II
Handle customer and non-customer property damage claims. Focus on surface street accidents involving third-party claimants. Handle more severe accidents, known in the transportation industry as DOT reportable accidents. Complete the financial reporting for the Claims Department, which requires the use of Excel, knowledge of pivot tables, and time management.
RISK CLAIMS ANALYST
Handle customer and non-customer property damage as well as less severe surface street claims. Obtain statements from all parties involved, gathering all necessary information and documentation, and establishing liability in a timely manner. Maintain a healthy inventory, and timely follow-up with the claimant and McLane divisions. Take incoming calls when necessary due to driver complaints or accidents.
Claims Lead/Reporting Analyst
Complete the weekly and period reports gathering all claims data for the excel spreadsheets. Work closely with the manager, attending all department meetings to discuss inter-company matters. Train all new hires on the processing of cargo claims and the rules regarding the National Motor Freight Classifications. Handle payment schedules with all non-3rd party claimants.
CLAIMS PROCESSOR/ADMIN
Finalize loss and damage cargo claims, abiding by Tariff Rules and Regulations as well as the National Motor Freight Classification guidelines. Registering and coding new claims.