Experienced in managing innovative technology projects with a focus on efficiency and team coordination.
Directed project planning, execution, and closure for technology initiatives.
Applied Scrum and Kanban frameworks to coordinate team workflows.
Supervised and motivated multidisciplinary teams to achieve project goals.
Facilitated communication between clients and technical teams to clarify project requirements.
Colegio Ingles de Durango
Taught English, Geography, Mexican History, and Civics & Ethics., Boosted students’ pronunciation and prepared them for English‑certification tests., Wove civic values into lessons to build well‑rounded learners.
Universidad Autónoma de Durango UAD
Created field‑specific English courses for BA students., Focused on clear pronunciation and job‑ready communication skills., Used interactive tasks and real‑world projects to keep learners engaged.
TJ BPO
Reviewed customer calls, gave clear feedback, and authored action plans., Presented quality trends and drove continuous‑improvement projects.
Agents Only
Monitored remote agents, provided coaching, and processed payroll accurately., Aligned service quality with Domino’s standards and improved CSAT.
Bachelor Degree LEDLI
Results Call Center
Resolved product, billing, and technical issues in high‑volume environments., Maintained top customer‑satisfaction and first‑contact‑resolution rates.
Colegio Irlandés americano
Taught English, Geography, Mexican History, and Civics & Ethics., Boosted students’ pronunciation and prepared them for English‑certification tests., Wove civic values into lessons to build well‑rounded learners.
HISPANIC TELESERVICES DE GUADALAJARA, S.A DE C.V (TELEPERFORMANCE)
Coached call‑center agents, raising quality and KPI scores., Led the first training wave for a new campaign and maintained onboarding for a year.