Hector - Fraud and Customer Service Professional with 8+ years of industry experience

Provided proactive support, multitasking, and effective communication to ensure customer satisfaction.

Monitored accounts and analyzed transactions to identify and prevent fraudulent activities.

Tracked shipments, coordinated with carriers, and resolved operational issues to ensure SLA compliance.

Proficient in Microsoft Office, Google Workspace, and Excel for reporting and documentation.

Identified and prevented fraudulent transactions through account monitoring and analysis., Verified customer activity and resolved fraud claims efficiently., Ensured strict adherence to confidentiality and data security standards.

Advised clients on the creation of payment plans, ensuring compliance with internal policies and preserving positive client relationships.

Conducted continuous shipment tracking and monitoring for key strategic clients such as Apple, Clorox, Coca-Cola, Amazon, and Microsoft, ensuring full visibility and SLA compliance., Provided proactive and timely status updates to clients, managing delays, exceptions, and operational issues to...

Provided real-time support to clients and operations, documenting events and updating tracking systems to maintain service continuity.