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Héctor
Immigration and Customer Service Specialist with 10+ years of diverse experience
Contacto
Competencias
Provided tailored guidance to clients, ensuring proper procedures and optimal resolutions in legal and immigration processes.
Supervised and coordinated teams in diverse environments such as transportation, customer service, and law firms to maintain workflow.
Facilitated communication in Spanish and English in legal, service, and operational contexts, ensuring clarity and efficiency.
Managed schedules, logistics, and document processes across multiple roles to optimize daily operations.
Reviewed and managed legal documents related to immigration, visas, and civil registration, ensuring compliance and accuracy.
Educación
Resumen
A dedicated professional with over a decade of experience in legal guidance, team supervision, and customer service roles across diverse industries, demonstrating strong coordination, communication, and operational skills.
Logros Clave
- Led coordination efforts at Pichardo Immigration Law Firm, facilitating client resolutions and managing bilingual paralegals.
- Supervised bus monitor team development, scheduling, and route coordination at TMS, ensuring efficient school transportation operations.
- Managed package loading processes at FedEx Ground, overseeing the handling and loading of shipments to improve operational flow.
Experiencia
Immigration Consultant
Provided guidance and procedure making on the firms clients assigned to me, taking them to the best resolution possible for their needs., Coordination of Spanish speaking paralegals to facilitate the complete process for both the company and the client.
Bus Monitors Supervisor
Supervised the well developing of bus monitors in some school buses., Made schedules and coordinated routes with the Drivers department.
Package Load Supervisor
Oversaw package handlers load trucks from the storage to the conveyor at a FedEx facility.
Emergency Reception Coordinator
In a very busy call center, dispatched the correct response units to the right place and helped the caller through their difficult situation.
Line Cook (Cocinero de Línea)
Oversaw a burger station in a three stars restaurant.
OFICIAL CONSULAR / REGISTRO CIVIL
Reviewed documents and full processes related to nationality and visas., Coordinated the reception of documents, payment and logistics to ease the avalanche of cases created by the implementation of the Historic Memory Law.
Customer Service supervising Agent
Supervised the call taking flow and resolved customer service calls after agents., Trained agents under the Verizon Wireless statutes for this specific campaign.
Paralegal
Wrote, dispatched, deposited and retrieved all documents in a law firm.