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Hector
Language Educator and Customer Service Specialist with 5+ years of diverse experience
Contacto
Competencias
Utilized in teaching, customer service, and negotiation roles to facilitate clear, effective exchanges.
Applied in creating lesson plans and managing client communications and records.
Used to negotiate payment plans and resolve billing disputes effectively.
Maintained accurate records and balanced multiple responsibilities across roles.
Listed as a skill; potential application in stakeholder engagement and communication.
Educación
Idiomas
Resumen
An experienced language educator and customer service professional skilled in communication, negotiation, and team collaboration; proficient in managing diverse operational tasks.
Logros Clave
- Managed language institute operations and developed student engagement strategies.
- Handled escalated customer inquiries at Concentrix, ensuring customer satisfaction.
- Negotiated payments and maintained accurate customer records as a collector specialist.
Experiencia
Language institute manager
Financial assistance
Handle escalated customer inquiries or complaints, solving issues and ensuring customer satisfaction with payments of active debts., Provide excellent customer service by responding to customer inquiries by phone and email., Process of achieving a goal by overcoming obstacles, a frequent part of...
English teacher
Create and motivate skills to the students to love the languages and create projects skills to improve the english soft skills., Creating lesson plans that will teach students the skills they need., Monitoring students' progress and giving recommendations; maintaining accurate student...
Collector specialist
Contact customers with debts to negotiate the next payments or payment plans, updating the info of payments done or incoming ones., Submitting contact daily reports, even if it was through email, phone or meetings with the customers about payments or deals., Use the information of different...