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Hector
Maintenance and Technical Support Specialist with 17+ years in Electrical and HVAC Systems
Contacto
Competencias
Extensive experience in maintaining, troubleshooting, and repairing electrical systems across various facilities.
Proven ability to manage HVAC systems, ensuring optimal performance and compliance with safety standards.
Led diverse technical teams, coordinating tasks and training to improve operational efficiency.
Delivered remote hardware/software troubleshooting, ensuring customer satisfaction and issue resolution.
Coordinated maintenance and warranty projects, ensuring timely completion and quality standards.
Educacion
Idiomas
Resumen
Hector specializes in electrical and HVAC systems maintenance, team leadership, and technical support, with a proven track record of improving operational efficiency and customer satisfaction across various organizations.
Logros Clave
- Led maintenance operations for electrical and HVAC systems across 35 offices, improving efficiency and reducing downtime.
- Managed a technical team of 6, ensuring timely maintenance and service delivery for multiple facilities.
- Successfully assembled and welded over 20 lamp configurations, adhering to engineering specifications, enhancing product quality.
- Streamlined warranty and maintenance processes at Dymel, Inc., resulting in faster resolution times and improved client satisfaction.
- Provided remote technical support at Dell, resolving hardware and software issues with high customer satisfaction rates.
Experiencia
Assembly Technician / Spot Welder
Assembled and welded various lamp models using hand tools, drills, and spot-welding machines., Memorized and executed over 20 lamp configurations according to engineering specifications., Supported inventory control by participating in annual audits of parts and materials., Maintained production efficiency in a high-paced manufacturing environment.
Maintenance Coordinator
Directed maintenance for electrical and HVAC systems across 35 national offices., Led a technical team of 6 people (4 electricians, 2 HVAC specialists) in maintenance operations., Managed scheduling, resource allocation, and coordination with external contractors., Oversaw tool inventory, repair tasks, and vehicle assignments., Prepared technical documentation and managed quarterly material procurement.
Warranty & Maintenance Coordinator
Administered maintenance and warranty service for post-construction buildings., Liaised between clients, contractors, and engineers to ensure timely resolution of service claims., Produced technical reports and coordinated repair schedules., Organized client meetings to review warranty concerns and service status.
Technical Support Representative
Delivered remote hardware and software troubleshooting to U.S.-based customers., Handled technical support cases, created service tickets, and ensured customer satisfaction., Trained in escalation handling and advanced diagnostic procedures.