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Heidi
Customer Service Specialist with 4+ years in B2B and B2C support
Contacto
Competencias
Provided technical assistance and support to customers in English and Spanish across multiple platforms.
Effectively managed customer interactions through calls, emails, and chats, ensuring clear and empathetic communication.
Handled customer accounts, helped with online order tracking, and resolved billing issues.
Assisted customers in selecting plans and prevented service cancellations by offering affordable alternatives.
Completed multiple tasks efficiently while managing high call volumes and multiple campaigns.
Educación
Idiomas
Resumen
Experienced in managing customer inquiries, technical support, and account management in both English and Spanish across various industries.
Logros Clave
- Managed diverse customer interactions across multiple campaigns in multiple languages
- Consistently met sales goals while resolving technical and account issues
- Handled customer inquiries via calls, emails, and chats, maintaining high satisfaction
Experiencia
chef
producing and delivering orders for the products I sold
Customer Service Agent/Spanish and English
answered calls from customers with technical issues, managed their online accounts, met a sales goal, helped customers pay for their mobile services in the Xfinity Mobile campaign
Customer Service Agent/Spanish and English
making and answering calls to customers with technical issues, managing their accounts, met a sales goal, prevented customers from canceling service by offering them more affordable plans in the Vivint campaign
Customer Service Agent/Spanish and English
answering calls from customers with technical issues with their accounts, helping them access their prescriptions, everything related to placing and tracking orders on the CVS.COM campaign
Customer Service Agent/Spanish and English
answering calls , emails , and chats from customers with technical issues, managing their online accounts and website, helping them access their orders