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Heidy
Data Analyst with 5 years of experience in financial services
Contacto
Competencias
Applied statistical methods to interpret complex data sets in finance.
Utilized SQL for data extraction, cleaning, and analysis from relational databases.
Created dashboards and visual reports to communicate insights effectively.
Developed complex spreadsheets and macros to automate data reporting tasks.
Built models to support financial forecasting and risk analysis.
Educacion
Resumen
Experienced data analyst specializing in financial data interpretation, visualization, and reporting.
Logros Clave
- Led data analysis projects that supported decision-making for multiple financial products.
- Streamlined reporting processes, reducing report preparation time by 30%.
- Developed dashboards and visualization tools to improve data accessibility for stakeholders.
Experiencia
Customer service agent
Complaints about transactions, Fraud report, Card changes due to damage or loss, increase in line of credit, Help on virtual cards
Administrative and rescue operations manager
Assign weekly work role, Reservations and guest service logistician, Billing reports to accounting, Project elaboration, Vaccination and medication control for rescued dogs, Personnel management, Purchase responsible, Generating reports
Customer service agent
permit process, purchase and inventory of inputs, assistance in whatever is needed, medical appointments
Customer service agent
Patient entry into the system, quotes, prepare inpatient records, inbound calls, collections, international insurance management for patient care
Management assistant
Event coordination, Assistance to management with reports, maintenance of management email account, etc., Assistance to reports for the Board of Directors., Collaboration in the operations area in hotel inspections., Transfer and delivery of rented vehicles., Cooperation with different areas: Accounting, reception and Rooms.
Front desk manager
Maintain a high level of efficiency among reception staff., Handle guest problems and complaints with courtesy and tact., Assign duties to front-office staff members., Assign weekly shifts., Hire new employees., Periodically review the performance of each staff member., Define reservation and quota establishment policies., Welcome important guests., Follow up with VIP clients, Honeymoons, Anniversaries, Weddings, among others., Coordinate together with rooms their availability for Check In., Follow up on reports of breakdowns, rooms blocked for pre-assignments, if necessary, carry out supervision in rooms., Provide support during night auditor hours., Direct supervision of customer satisfaction.
Front desk Sub Manager
Reception and customer service, Follow up with VIP clients, Honeymoons, Anniversaries, Weddings, among others, Follow up on reports of breakdowns, rooms blocked for pre-assignments, if necessary, carry out supervision in rooms., Provide support during night auditor hours., Direct supervision of customer satisfaction., Training of staff and supervision of all services of said department., Preparation of budgets, control of shifts and the work of the reception and administration departments, as well as control and economic study of the same.
Reception and Administrative Supervisor
Customer Service., Archive., Bureaucratic management, budgeting, control of shifts and the work of the reception and administration departments, as well as control and economic study of the same.