Versatile professional with extensive experience in customer service, social media management, and language instruction. Adept at enhancing customer satisfaction, fostering community engagement, and delivering effective communication across diverse platforms.
Skilled in resolving client issues effectively, ensuring high satisfaction and retention.
Exceptional verbal and written communication skills in multiple languages, facilitating clear and empathetic interactions.
Experienced in creating engaging content and managing social platforms to boost brand presence.
Proficient in designing and delivering dynamic language lessons for diverse age groups.
Teleperformance
Assisted and helped clients of the American bank Capital One resolve fraud issues with their credit cards.
Intouch
Provided customer service and technical support to Weber Grills clients across omnichannel platforms.
Evroshkola Language School
Delivered English lessons to students ages 6–16, with emphasis on grammar, vocabulary, and conversational skills.. Collaborated with fellow teachers to create innovative instructional materials and teaching strategies.
Gussi Cafe
Developed strong interpersonal skills through daily interaction with a diverse range of clients.. Demonstrated adaptability and effective teamwork in a fast-paced, dynamic environment.
Bachelor's Degree
Advanced English Certification
High School Diploma
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Osnova Language School
Designed and delivered dynamic lessons for students of different ages and proficiency levels.. Utilized communicative and task-based approaches to enhance speaking, listening, reading, and writing skills.. Fostered a positive and inclusive classroom environment that promoted active participation and cultural exchange.
