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Asdrual
Risk Assessor with 5+ years of experience in customer service and analytics
Contacto
Competencias
Provided exceptional customer service to maximize satisfaction and retention.
Identified sales opportunities and analyzed portfolio requirements in a risk management context.
Resolved complex electronic and technical issues related to mobile and electronic systems.
Utilized bilingual skills to communicate effectively with students, families, and clients.
Assisted in managerial tasks and helped oversee operations at Casatenango Hostel.
Educación
Idiomas
Resumen
Dedicated risk assessor and customer service professional with experience in analytics, technical troubleshooting, and bilingual communication.
Logros Clave
- Worked closely with Product Team to understand requirements around Portfolio Management, Analytics, and Risk at Carvana
- Settled customer disputes professionally, ensuring high satisfaction rates at Assurant
- Successfully monitored student progress and adapted teaching strategies to diverse learning needs at Smarten Up! Academy
Experiencia
RISK ASSESOR
Worked to ensure a positive and hassle-free customer experience., Identified and maximized sales opportunities, and increased customer retention rates., Maintained up-to-date knowledge of all retail promotions., Worked productively with Product Team to understand requirements and business specifications around Portfolio Management, Analytics and Risk.
CSR
Settled any customer disputes in a professional and pleasant manner., Brought forth excellent customer service skills and a commitment to customer satisfaction., Worked to achieve high customer satisfaction rates by providing optimal customer service.
ENGLISH TEACHER
Utilized excellent English and Spanish speaking skills., Monitored student progress and performance, and maintained meticulous documentation for each student., Assessed the needs of students and modified teaching style and lesson plans to accommodate different learning needs., Taught students with various learning needs and helped them achieve their greatest potential., Communicated with students and families of students in a professional manner., Graded tests and exams using accurate answer keys., Designed and implemented effective organizational systems to document student learning.
MOBILE ELECTRONIC TECHNICIAN
Worked to solve complex problems using the latest in Cloud, Mobile, and Web Technologies., Maintained the electronic storage and confidentiality of data sheets and documentation.
TRANSLATOR
Provided translation services in a variety of settings., Finished each job with accuracy and timeliness., Provided consultations for clients to assess their project needs and goals., Brought forth the ability to verbally translate written materials.
HOSTEL MANAGER
Provided optimal assistance to the General Manager and handled a variety of tasks., Reported to Operations Manager and assisted shop and office personnel.