Helton - Customer Service with 2+ years in BPO and retention roles

Managua, Managua Department, NicaraguaRemotoen

Gained over two years of experience in BPO call centers, focusing on customer service and retention

Worked as a Customer Service Representative at Ibex Global handling Amazon accounts

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Resumen

Experienced BPO call center professional with over 2 years in customer service and retention roles, demonstrating dedication and attention to detail.

Handled customer transactions and managed retention strategies at Premier Contact Solution

Customer ServiceAdvanced

Provided support and assistance to customers, addressing inquiries and resolving issues efficiently.

Retention StrategiesIntermediate

Implemented customer retention techniques to maintain client satisfaction and loyalty.

Communication SkillsAdvanced

Handled customer interactions effectively through verbal communication and active listening.

Transaction HandlingIntermediate

Managed customer transactions smoothly, ensuring accuracy and customer satisfaction.

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