Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Henry
Hospitality Professional with 7+ Years in Luxury Hotel Services
Contacto
Competencias
Specialized in delivering high-quality food and beverage services in luxury hospitality settings.
Experienced in training staff to uphold service standards and improve team performance.
Proficient in managing POS systems and financial transactions accurately and efficiently.
Skilled in managing stock levels, reducing waste, and optimizing inventory processes.
Dedicated to providing exceptional guest experiences through professional and courteous service.
Educacion
Idiomas
Resumen
Henry is a dedicated hospitality expert with over 7 years of experience in luxury hotel operations, staff training, and customer service excellence. Proven ability to manage high-end restaurant and banquet services, optimize operations, and enhance guest satisfaction.
Logros Clave
- Led staff training and evaluations at ABAI LODGES & SPA, ensuring top-tier service quality.
- Managed POS operations, billing, and cash transactions with high accuracy in fast-paced environments.
- Supervised front-of-house operations at multiple high-end hotels, maintaining high standards of service and guest satisfaction.
- Implemented inventory and stock management procedures, reducing waste and optimizing resource use.
- Trained and mentored staff in food and beverage service, enhancing team performance and customer experience.
Experiencia
Head Waiter
Conducting staff briefings, training and evaluations to maintain service quality.. Managing POS operations, billing and cash/card transactions accurately.. Monitoring food and beverage quality, stock levels and service efficiency, reporting issues to management.
Waiter
Served food and beverages to guests in a professional, timely and courteous manner.. Set up and cleared tables in the restaurant and banqueting areas, ensuring cleanliness, orderliness and readiness for each service.. Maintained in-depth knowledge of the menu, including daily specials, wine pairings and dietary restrictions.. Handled room service orders, delivering meals to guest rooms while maintaining discretion and service etiquette.. Promoted upselling opportunities by recommending premium dishes and signature drinks to increase revenue.. Took food and drink orders accurately, relaying them to the kitchen and bar staff promptly using the POS system.. Assisted with event setups and breakdowns, including conference dining, private events and VIP functions.
Waiter
Overseeing front-of-house operations to ensure efficient restaurant, conference and banquet service.. Supervising waitstaff, assigning duties, monitoring performance and enforcing service standards.. Delivering professional guest service while handling inquiries, requests and complaints diplomatically.. Ensuring proper table setup, cleanliness and ambiance.. Coordinating with kitchen and event teams for timely, accurate order preparation and service delivery.