Henry - Hospitality Professional with 7+ Years in Luxury Hotel Services

Specialized in delivering high-quality food and beverage services in luxury hospitality settings.

Experienced in training staff to uphold service standards and improve team performance.

Proficient in managing POS systems and financial transactions accurately and efficiently.

Skilled in managing stock levels, reducing waste, and optimizing inventory processes.

Conducting staff briefings, training and evaluations to maintain service quality.. Managing POS operations, billing and cash/card transactions accurately.. Monitoring food and beverage quality, stock levels and service efficiency, reporting issues to management.

Served food and beverages to guests in a professional, timely and courteous manner.. Set up and cleared tables in the restaurant and banqueting areas, ensuring cleanliness, orderliness and readiness for each service.. Maintained in-depth knowledge of the menu, including daily specials, wine pairings and dietary restrictions.. Handled room service orders, delivering meals to guest rooms while maintaining discretion and service etiquette.. Promoted upselling opportunities by recommending premium dishes and signature drinks to increase revenue.. Took food and drink orders accurately, relaying them to the kitchen and bar staff promptly using the POS system.. Assisted with event setups and breakdowns, including conference dining, private events and VIP functions.

Overseeing front-of-house operations to ensure efficient restaurant, conference and banquet service.. Supervising waitstaff, assigning duties, monitoring performance and enforcing service standards.. Delivering professional guest service while handling inquiries, requests and complaints diplomatically.. Ensuring proper table setup, cleanliness and ambiance.. Coordinating with kitchen and event teams for timely, accurate order preparation and service delivery.