Hephzibah - Virtual Assistant and Sales Professional with 2+ Years Industry Experience

Supported executive and team operations by organizing meetings, managing correspondence, and preparing reports.

Effectively engaged with clients and team members through calls, emails, and face-to-face interactions to ensure clarity and satisfaction.

Proven ability to deliver compelling pitches, handle objections, and close deals across multiple sales campaigns.

Extensive experience initiating contact, qualifying leads, and maintaining positive relationships with prospects via phone.

Crafted articles, scripts, and voice overs using professional audio tools, leading to revenue growth and diversified skill set.

Conduct outbound cold calls to business owners and decision-makers in various states in the United States including Kentucky, Wisconsin, Arizona, Tennessee and Minnesota offering free roof inspections., Made use of both Automated generated lists and Manual Canvassing methods to reach potential leads., Qualify leads by assessing their interest in roofing inspections and potential service needs and schedule appointments for roofing specialists to conduct free inspections., Maintain and update lead records, call notes, and appointment details in the CRM system., Used direct communication and strategic rebuttals to secure leads., Overcome objections by providing assurance of the no-obligation nature of the inspection and the integrity of the services offered., Consistently meet or exceed daily and weekly call and appointment targets with a minimum of 3 leads per day.

Prepare social media posters for Ads, Keep records of all social activity with important CRMs, Cold-called time-share owners to promote an event focused on addressing time-share limitations., Used direct communication and strategic rebuttals to secure attendance and encourage signing referendums., Recorded client issues with their time shares, sent reminder emails, and gathered dietary preferences., Provided attendees with directions and location details, ensuring smooth participation in the event., Maintained and managed all attendee data using CRM tools, with consistent follow-ups to reinforce event importance.

Identify and qualify potential leads through research and engagement to ensure they are a good fit for our products or services., Build a deep understanding of our products or services to effectively communicate their value propositions to potential customers., Deliver compelling sales pitches over the phone, to demonstrate how our services meet the needs of potential customers., Address customer objections and concerns professionally and persuasively, providing solutions and information to overcome barriers to closing deals., Collaborate with potential customers to negotiate terms and pricing to reach mutually beneficial agreements., Utilize effective sales techniques and strategies to successfully close deals and exceed sales quota.

Initiate contact with potential customers via phone calls to promote products or services., Maintain and update an accurate log of activities and leads generated in the CRM system., Engage potential customers in conversation to understand their needs and present appropriate solutions., Adhere to company policies and procedures, including compliance with telemarketing laws and regulations., Ensure customer privacy is prioritized., Participate in team meetings and training sessions to improve performance and product knowledge., Provide excellent customer service to enhance the customer experience and maintain a positive brand image.

Call potential customers to sell our services., Share the selling points for our services., Answer questions about our services., Complete task and submit leads to the appropriate department., Cold calling Property owners., Build and maintain positive relationships with future prospects., Bringing clarification to the progress and performance-related expectations by conducting regular meetings., Conducting each function with the utmost respect, regardless of the behavior of the other., Meet and exceed the sales target set by the organization., Met and exceeded KPIs (Highest number of leads for May 2023 and August 2023)., Made team lead in September 2023 and had to supervise my team of 8 agents -including quality assurance agents.

Organize meetings, appointments, and travel for executives., Handle emails, phone calls, and chat support; provide excellent customer service., Prepare and maintain reports, presentations, and other important documents., Resolve issues quickly and work independently to support the team., Provide support for software tools and troubleshoot technical issues., Work closely with different departments to achieve shared goals., Build and maintain strong relationships with clients to enhance satisfaction and loyalty., Stay updated on industry trends and develop new skills to improve performance.

Composed articles for a range of media., Analyzed creative briefs to determine the requirements of a client., Generated original ideas and concepts for campaigns., Created strategic plans, roadmaps, and high-level product plans to guarantee that the product vision was realized and to be in line with company objectives., Worked cross-functionally with internal stakeholders to optimize the benefits of the product by utilizing financial, technical, and operational resources., Successfully introduced several items while working there, resulting in a 7% rise in revenue., Created narrative voice overs for trailers., Adobe Audition, Adobe SoundBooth, and Audio Editing were all used., Recorded, edited, and transmitted voice over work., Developed in collaboration with a voice over production studio -Performed as a voice talent behind the microphone -Full post-production and audio/video editing skills are available., Characters in various accents and tones and impressions.