Herbert - Data Analyst with 3 years of experience in healthcare analytics

Utilized statistical tools and techniques to analyze healthcare data and generate insights.

Managed large datasets using SQL to ensure accurate data extraction and updates.

Created interactive dashboards and reports to present data insights clearly to stakeholders.

Applied statistical models to interpret data trends and support decision-making processes.

Provided assistance to all customers through chat about their package ordered such as, billing, delivery, tracking, refunds and others.

Assisted direct clients of Royal Caribbean US and also to travel agents of the US market by creating orders for new vacations., Promoted to start a new program of sales of packages that customers could purchase in addition to the current cruise vacation., Assisted all 3 cruise lines for that country such as Royal Caribbean, Azamara and Celebrity cruises.

Provided technical support for Home phone, Internet and TV services for the brand new Fiber optic services in Canada., Assisted customers with their initial setup and all support needed when required.

Assisted customers with dial plans configurations, internet requirements and basic phone configurations for VoIP services., Provided solutions to customer issues that required escalation to higher tier support.