Experienced customer service executive with over 13 years of proficiency in client interaction, problem resolution, and sales, primarily in Spanish.
Handled customer inquiries, resolved issues, and maintained client satisfaction.
Addressed complex customer complaints and provided effective solutions.
Engaged in selling products and services, emphasizing listening to customer needs.
Utilized active listening and clear communication in both Spanish and English.
With-U Rent a Car
Assisted international clients in both English and Spanish., Handled vehicle check-in/check-out, contracts, and customer inquiries., Ensured customer satisfaction and solved last-minute service issues.
Imnovacons
Managed customer service calls and product support., Provided quick solutions with professionalism and clarity.
Comercios del Barreal
Supervised daily delivery operations and coordinated logistics routes., Maintained contact with clients, handled complaints, and improved delivery efficiency.
Funeraria Dios Con Nosotros
Oversaw administrative and financial operations., Provided direct customer service during sensitive situations., Managed staff schedules and service quality.
Technical Diploma in Business and Customer Service
English Conversation Course
High School Diploma
Computer Skills – MS Office
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